What if I need to change or cancel my order?
Contact us within 3-4 hours if you need to cancel or change your order, as we have a fast turnaround. No change or cancellation will be provided once your order has been shipped out of the warehouse.
we usually deliver the order with in 3-5 business days.
Are you offering free Shipping?
Yes, we offer free shipping on all US orders.
What about free shipping on International Orders?
I Just Placed My Order. Can I Add Another Item To It?
We’ll be happy to merge your new order with your existing order if it was placed within 3-4 hours of the original order.
Ship to Alaska, Hawaii??
We are not shipping to Alaska, Hawaii and other USA territories.
How Long Does It Take To Process My Return?
All returns will be processed between 10 business days. Kindly send all returns to our original warehouse location or call us if you have any questions.
When Will My Order Ship?
Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Where Is My Order Confirmation?
You will be notified via Email as soon as your order ships. If for any reason, you did not receive our email, check your spam folder add firstname.lastname@example.org to your safe sender list.
International Tax and Duties calculation?
All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. Custom policies vary widely between countries. Please contact your local customs office for further information. For further information about import taxes as well as taxes in general in your country, please feel free to contact our Customer Care team at email@example.com
Store credit instead of refund?
This feature will be available in future. Email
Gift wrap available?
We do not offer gift wrapping at the moment.
What payment methods accepted?
This website accepts PayPal, Visa, MasterCard, Discover and American Express only. Call us for other modes of payment.
Where is my order shipping from?
All online orders are shipped from Fremont, California
How much time will it take for you to email me the Return Authorization (RA) number?
One business day or usually less than that will take us to happily return or exchange your order, along with return instructions.
The item received is wrong or fault? What to do?
OH… this is so awkward, it doesn’t happen often we promise! Ok so the best thing to do is email us on firstname.lastname@example.org with clear and sound pictures of the fault. If we determine the item is faulty, we will cover postage for you... Make sure that you are claiming a refund within 15 days of placing your order
Check status of my order?
You can login to your account and click on order status or contact our sales department for more information
How can I contact your sales department?
You can fill out the contact us form here, send us an email at email@example.com.
Which courier service will you use to ship my order?
We use UPS, USPS and FedEx as they are both reliable and issue a tracking number to easily trace your package.
Store security & SSL encryption?
Your information is protected with us. We ensure higher quality 128-Bits of SSL Security that is 100% reliable and risk-free shopping.